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Crystalbrook Riley

Hotel
131-141 Esplanade, Cairns, Queensland 4870, AUMap
9.2/10
Excellent
1,000 reviews
check-in
Oct 13, Tue
check-out
Oct 14, Wed
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.

Amenities

Family friendly
Pool
Hot tub
Free Wifi

Location

131-141 Esplanade, Cairns, Queensland 4870, AUView in Google Maps
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Stay information

A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Check-in14:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools The property charges 1 percent for credit card payments

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property uses some solar energy; some water is reused through a grey water recycling system

Know before you go

Only registered guests are allowed in the guestrooms Parking height restrictions apply Pool access available from 7 AM to 9 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Reviews

9.2/10
Excellent
1,000 reviews
E
Emy
1 month ago on Hotels.com
hotels.com
4/10
There is nothing luxury or 5 star about this hotel. Rooms are dirty and if you stay in the tower, very very musty. The smoke detector went off in our room and the firefighter commented that it was due to cobwebs in the sprinkler sensor. While the breakfast is good and the views lovely, I would not recommend this hotel. Especially if you are expecting a true 5 star experience.
M
Mitchell
1 month ago on Hotels.com
hotels.com
8/10
Overall, this is a decent hotel with some really good amenities, particularly the pool, which was excellent. Unfortunately, we felt we got unlucky with the room we were allocated — Room 201, which is designed for wheelchair-accessible guests. I completely appreciate the importance of accessible rooms, and the bathroom is clearly very well designed for guests who require those facilities. However, being 6 ft 2, having almost everything positioned at a much lower level was uncomfortable and impractical. There was also no storage or shelving in the bathroom for toiletries, meaning we had to keep them near the fridge area and walk back and forth to retrieve them. The roll-in shower was another issue, with water spreading across the bathroom and towards the room. We ended up having to sacrifice a towel to stop water entering the bedroom area. Cleanliness was also disappointing. The room was quite dusty, and we found no less than 10 random long hairs on the bedding and lounge areas, seemingly left behind by previous guests. The hotel itself has plenty going for it and the facilities are good. Unfortunately, our experience was let down by the layout and cleanliness of Room 201. Overall, it’s a decent hotel — we just unfortunately got unlucky with our room.
M
Michelle
1 month ago on Hotels.com
hotels.com
10/10
Clean and new, very comfortable rooms

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