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Novotel Cairns Oasis Resort

Hotel
122 Lake St, Cairns, Queensland 4870, AUMap
8.8/10
Excellent
1,001 reviews
check-in
Oct 14, Wed
check-out
Oct 15, Thu
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.

Amenities

Family friendly
Pool
Free Wifi

Location

122 Lake St, Cairns, Queensland 4870, AUView in Google Maps
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Stay information

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Check-in14:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools The property charges 1.4 percent for credit card payments

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Know before you go

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision Parking height restrictions apply The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.8/10
Excellent
1,001 reviews
L
Lewis
3 months ago on Hotels.com
hotels.com
6/10
.
C
Christopher
2 months ago on Hotels.com
hotels.com
4/10
Could not get into my room until after 5pm as it was not ready. Discovered wine stains on bed sheets and it appeared the bed sheets had not been changed. Contacted the manager to show stains and have the bed sheets fully changed. Water was only warm for showering and washing. Had tocontact reception to have housekeeping clean the room as it was not done by late afternoon.
V
Victoria
3 months ago on Hotels.com
hotels.com
10/10
We chose this hotel as the relaxation part of our trip, and overall it didn't disappoint. The resort itself was lovely, and we really enjoyed our stay. The only thing that let it down was our arrival. We were initially told that our two rooms would not be together, which wasn't acceptable as we had booked them back in December. After a lengthy discussion, the staff were able to find us two rooms in the same block, which we appreciated. We also experienced an issue with our room keys. When we returned to our room, we couldn't get in. The gentleman on reception wasn't particularly helpful and advised that the manager was on the phone and would be at least 30 minutes. We weren't offered any refreshments or an alternative while we waited, which was disappointing. After waiting around 30 minutes, I returned to reception to ask again, and the manager came over and replaced the battery in the door lock, resolving the issue. Considering this was the most expensive accommodation of our trip, we expected a smoother arrival experience and a higher level of customer service from reception. Despite these issues, we still enjoyed our stay and felt the hotel was a great place to relax.

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