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Palms Hotel & Retreat By Palette London Romford

Hotel
1, Southend Arterial Road, Hornchurch, London, London, England RM11 3UJ, UKMap
7/10
Good
261 reviews
check-in
Nov 06, Fri
check-out
Nov 07, Sat
nights
1
guests
2 Guests
No availability for these datesTry changing your dates or search again

Amenities

Free Wifi
TV
Heating

Location

1, Southend Arterial Road, Hornchurch, London, London, England RM11 3UJ, UKView in Google Maps
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Stay information

Enjoy recreation amenities such as a nightclub or take in the view from a terrace. Additional features at this hotel include concierge services, a picnic area, and a banquet hall.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hornchurch? This hotel has 270 square feet (25 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Optional fees: Self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250). . Special instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. . Check out: 11:00 AM.

Know before you go

This property does not have elevators

Reviews

7/10
Good
261 reviews
I
Inonge
recently on Hotels.com
hotels.com
2/10
Zero stars. The only reason we stayed here is because our friend was hosting a birthday party here. We paid in advance, 3 months before we were due to stay at the hotel. On the day of the party, we went to reception to check in. We were told by the receptionist “sorry we have cancelled your room as we are overbooked”. We complained and were told “sorry we can’t do anything about it as we don’t have any rooms”. By now there were other people from the party also being told the same. We were told they had only cancelled the rooms of those who had not paid in advance. We showed the receptionist the status of our booking on hotels.com which showed we had paid in advance and that the status of our room was not cancelled but they still refused to accept this as evidence. They were still adamant they had no rooms, even though they accepted the overbooking situation was their fault. It was only after we had stood there for more than 30 min pleading with them and telling them they we were not going anywhere until they give us a room, that they eventually gave us a room. The room we had originally booked was supposed to be an executive room, but they gave us a normal room and did not offer to refund us the difference in price. The following morning, we went for breakfast. We were told by the person in the breakfast room that we had not paid for breakfast even though we had. So again, we had to argue until they eventually accepted that we had paid. Disgusting behavior. Worst hotel ever
m
malcolm
1 month ago on Hotels.com
hotels.com
4/10
great stay i am having to write this so noy really intrested
M
Mahesh
1 month ago on Hotels.com
hotels.com
8/10
Good for short stays

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