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Moxy Essen City

Hotel
Gildehofstrasse 10, Essen, North Rhine-Westphalia 45127, DEMap
8.8/10
Excellent
350 reviews
check-in
Oct 31, Sat
check-out
Nov 01, Sun
nights
1
guests
2 Guests
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Amenities

Family friendly
Free Wifi
Air conditioning

Location

Gildehofstrasse 10, Essen, North Rhine-Westphalia 45127, DEView in Google Maps
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Stay information

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 18 per personSecured self parking fee: EUR 15 per dayPet fee: EUR 15 per accommodation, per nightService animals are exempt from feesEarly check-in fee: EUR 25 (subject to availability)Late check-out fee: EUR 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Children stay free when occupying the parent or guardian's room, using existing bedding.Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Cashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. . Check out: 12:00 PM.

Reviews

8.8/10
Excellent
350 reviews
T
Tameka
2 months ago on Hotels.com
hotels.com
6/10
The Moxy is very close to the centre which makes life easy in terms of food and travel. The hotel itself could do with some updating and a big disappointment was them not providing a kettle and tea cups ! Literally absolutely nothing wanted a cup of tea late in the night no way of getting hot water/ ice. I think it would be nice to have a kettle at least and a complimentary bottle of water! The room needs painting. The iron room idea is good but nowhere to refill the water for the steamer, if your room is miles away good luck! Linens don’t get changed very often was there from Wed-Sun wasn’t changed once. Cleaning the bathroom took the lady 3 mins. If you aren’t looking for somewhere fancy and not expecting much then it’s ok. Staff were friendly. Lifts worked.
A
Ahmed
3 months ago on Hotels.com
hotels.com
2/10
The
B
Bruno
4 months ago on Expedia
expedia
6/10
Our stay at Moxy Essen City turned out to be significantly inconsistent with what was advertised. Upon our arrival at around 11:30 PM, the reception area was completely deserted, despite a 24-hour front desk service being explicitly guaranteed. Attempts to contact the staff by phone were entirely unsuccessful as the hotel line was constantly busy. The attendant finally appeared after a wait of more than fifteen minutes, excusing his absence by explaining that he was working completely alone and had to step away. The disorganization continued once we reached our room, where we discovered there was no kettle. The property's description on Expedia explicitly states that coffee and tea makers are included in all rooms. However, when we raised this issue with the front desk, the staff simply responded that kettles are not provided in the rooms at all, completely disregarding the discrepancy between the actual amenities and what is officially advertised online. Further compromising our stay was the discomfort of the bed, which proved highly inadequate for a restful night. Overall, the experience was deeply disappointing due to service failures, misleading information, and a general lack of comfort.

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