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Hotel Manhattan, BW Signature Collection

Hotel
17546 US 59, Houston (TX), Texas 77357, USMap
7/10
Good
110 reviews
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Amenities

Family friendly
Free Wifi
Air conditioning

Location

17546 US 59, Houston (TX), Texas 77357, USView in Google Maps
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Stay information

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. This hotel also features wedding services, a communal living room, and a banquet hall.. Featured amenities include a 24-hour business center, express check-in, and a 24-hour front desk. Planning an event in New Caney? This hotel has 498 square feet (46 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, mobile payments, and cash This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Additional information

Optional fees: Fee for buffet breakfast: approximately USD 14.99 for adults and USD 7.50 for childrenPet fee: USD 50 per accommodation, per nightService animals are exempt from feesLate check-in fee: USD 30 for check-in between midnight and 2:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Children stay free when occupying the parent or guardian's room, using existing bedding.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, mobile payments, and cashMobile payment options include: Google Pay, Apple Pay, and Samsung PayThis property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) . Special instructions: If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7/10
Good
110 reviews
D
Darin
3 months ago on Hotels.com
hotels.com
8/10
Air conditioning can be a bit noisy. Vent fans in the bathroom would also be helpful.
D
DENISE
3 months ago on Hotels.com
hotels.com
10/10
Clean room no front desk help because it was by FaceTime the check-in
e
erika
4 months ago on Expedia
expedia
2/10
Very disappointing stay. Check-in was frustrating from the start. I rang the bell and could see an employee looking at me but she didn't acknowledge me. After waiting, I rang again. She finally came over but directed me to a TV screen where a remote agent checked me in while she helped a couple who arrived after me. I had to scan my own ID, credit card, and activate my own room key. There was also an unexpected $50 deposit. When I got to my room, there were no towels, no extra toilet paper, dust on the bathroom shelves, and a strong musty smell. I had to call for basic supplies. I also ordered 15 wings from the BBQ restaurant downstairs for $28, and they were some of the worst wings I've had. The next day I left around 10 a.m. and returned close to 11 p.m. My room had not been cleaned, the bed wasn't made, and I had no fresh towels. The front desk said housekeeping was running late and would come the next day—even though I was checking out. I was told to go to the front desk to pick up towels myself. Poor customer service, poor housekeeping, and an overall disappointing experience. I will not stay here again.

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