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Hotel Neugrabener Hof

Hotel
Cuxhavener Str. 369, , Hamburg, Hamburg 21149, DEMap
7.2/10
Good
281 reviews
check-in
Oct 14, Wed
check-out
Oct 15, Thu
nights
1
guests
2 Guests

Standard Double Room

No Free Breakfast | Non Refundable
2 room options

Standard Queen Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
3 room options

Deluxe King Room

No Free Breakfast | Non Refundable
1 double
Sleeps 2
2 room options

Standard Triple Room

No Free Breakfast | Non Refundable
2 room options

Standard 2 Queen Family Room

No Free Breakfast | Non Refundable
2 room options

Standard Quadruple Family Room

No Free Breakfast | Non Refundable
2 double
Sleeps 4

Standard Family Room

No Free Breakfast | Non Refundable
2 room options

Amenities

Pets friendly
Family friendly
Free Wifi

Location

Cuxhavener Str. 369, , Hamburg, Hamburg 21149, DEView in Google Maps
View map

Stay information

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite..

Things to know

Check-in14:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Guests will receive an access code

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Optional fees: Fee for buffet breakfast: approximately EUR 14.90 per personPet fee: EUR 15 per pet, per nightService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 2:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

This property does not have elevators

Reviews

7.2/10
Good
281 reviews
M
Moutasem
2 months ago on Hotels.com
hotels.com
4/10
First the big roads next to the hotel is under maintenance so its very hard to get there by car. And when I finally found a parking close by I had to walk a distance to the reception, I asked the reception where I can park so I can carry in all the luggage we had but they were no help and said she doesnt know anything about parking even though on the booking site it says that free parking is included so we had to walk a distance with many bags and I had my pregnant wife with me. The room was clean but I found a small cockroach on the bed and there were spiders in the room. In the middle of the night there were a group of girls trying to get into the hotel so they were being very loud and banging on the doors.
J
Jivan
2 months ago on Hotels.com
hotels.com
2/10
I am extremely disappointed with this place. The information provided is misleading and simply not true. The property claims to have a 24-hour reception, but when we arrived at 1:00 a.m., there was absolutely nobody there. The only thing on the door was a phone number. After a long day of traveling, I had to stand outside in the middle of the night and call approximately 15 times before someone finally answered. This is completely unacceptable for a place that advertises a 24-hour reception. What makes it even worse is that I had informed the property at least 8 hours in advance that we would be arriving late at night. They never replied to my message, and it was obvious that nobody had made any preparations for our arrival. If you are tired after a long journey and looking for a smooth and stress-free overnight stay, avoid this place. There is nobody available to help you, communication is terrible, and if you have a problem, you may be left standing outside with no idea what to do. This was a frustrating and stressful experience that could have been easily avoided if the property had simply honored the services it advertises.
C
Claes
13 months ago on Hotels.com
hotels.com
10/10
Perfect for a quick stopover, we had a late check-in after the reception was closed but everything was prearranged and worked out perfectly

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