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Quality Inn & Suites Thunder Bay Downtown

Hotel
61 Cumberland Street N, , Thunder Bay, Ontario P7A 4L7, CAMap
7.8/10
Very Good
172 reviews
check-in
Oct 15, Thu
check-out
Oct 16, Fri
nights
1
guests
2 Guests

Standard Queen Room

Free Breakfast | Cancel before Jul 14 at 4 PM, you'll get full refund.
1 Queen Bed
Sleeps 2
3 room options

Amenities

Free breakfast
Free Wifi
Fireplace

Location

61 Cumberland Street N, , Thunder Bay, Ontario P7A 4L7, CAView in Google Maps
View map

Stay information

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite..

Things to know

Check-in15:00 - 05:30
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Noise-free guestrooms cannot be guaranteed Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: CAD 100 per stay

We have included all charges provided to us by the property.

. Optional fees: Pet fee: CAD 25 per pet, per dayService animals are exempt from feesEarly check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Noise-free guestrooms cannot be guaranteedThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 5:30 AM. . Check out: 11:00 AM.

Reviews

7.8/10
Very Good
172 reviews
T
Tracey
1 month ago on Hotels.com
hotels.com
6/10
Hotel and room had nice decor, friendly staff but room was very small, bathroom and shower tiny. Area around the hotel did not feel safe.
K
Kelly
1 month ago on Hotels.com
hotels.com
8/10
Parking is across the street and if there was a sign, we didn’t notice it. Not very convenient when you have heavy luggage
Y
Yang
1 month ago on Hotels.com
hotels.com
2/10
This was a very disappointing hotel experience during our trip. The hotel was visibly unclean, with garbage and debris throughout the hallways. The biggest issue was the air conditioner in our room. There were no windows that could be opened, so we depended entirely on the AC for ventilation. The AC started leaking heavily and flooded the floor. We were traveling with our cat, and it actually walked through the water before we realized what was happening. We reported the issue immediately, but the front desk told us that someone could not come to repair it until midnight. A technician eventually came, said it was fixed, and left. Just a few minutes later, the AC started leaking again. At our repeated request, we were told that the hotel would contact us by noon about changing rooms. Nobody contacted us, so we followed up ourselves around 4 p.m. The staff said they thought the problem had already been fixed. After we showed them a video of the ongoing leak, they finally agreed to move us—but only after we repeatedly requested a room change. The hotel never proactively offered a solution, provided no compensation, and the manager avoided communicating with us directly. Overall, the cleanliness, maintenance, communication, and customer service were far below expectations. We had to repeatedly push the hotel to address a serious problem ourselves. I would not recommend this hotel, especially for guests traveling with pets.

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