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The Westin Ottawa

Hotel
11 Colonel By Drive, Ottawa (ON), Ontario K1N9H4, CAMap
9/10
Excellent
1,093 reviews
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Amenities

Pets friendly
Family friendly
Pool
Hot tub

Location

11 Colonel By Drive, Ottawa (ON), Ontario K1N9H4, CAView in Google Maps
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Stay information

Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Ottawa? This hotel has 473612 square feet (44000 square meters) of space consisting of conference space and meeting rooms..

Things to know

Check-in16:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 19

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information

The property will be renovating from May 26 2026 to December 1 2026 (completion date subject to change). The following areas are affected: LobbySelect guestrooms Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

. Optional fees: Fee for to-go breakfast: approximately CAD 6 to 40 for adults, and CAD 5 to 25 for childrenFee for in-room wireless internet: CAD 10.95 per day (rates may vary)Covered valet parking fee: CAD 62 per day (in/out privileges)Offsite parking fee: CAD 33 per day (0.1 mi away; open 24 hours)Late check-out fee: CAD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 6:30 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 19. Check in from: 4:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

Parking height restrictions apply Pool access available from 6:30 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

9/10
Excellent
1,093 reviews
J
Judith A
1 month ago on Hotels.com
hotels.com
8/10
We were able to change our rooms without difficulty due to lack of view and it was our Wedding Anniversary. There were a couple of minor issues that were resolved quickly by helpful staff. The room we did get was lovely and clean with an amazing view. We did receive wine and cheese tray when I mentioned it was our anniversary. The hotel is in the midst of construction renovations which makes it difficult to check in and can be noisy during the day. The staff are doing the best they can under the circumstances. The breakfast restaurant, Daly's Express had a large selection of breakfast foods, a wonderful waiter and a lovely view. The hotel is next to shops and easy walking distance to many tourist sites.
K
Kussay
1 month ago on Hotels.com
hotels.com
2/10
I am demanding from hotels.com a refund, paying $2500 for only those four days we stayed that was not worth it because of the construction started at eight in the morning interrupted our sleep habits, the bathtub drain is blocked. We’ve mentioned it to the cleaning lady. She said they will take care of it. They never did., construction everywhere in the lobby and the temporary third-floor lobby on the ground floor everywhere on floor 17 while we stayed the floor 18, we always stayed at this hotel for the last 67 years. We never encountered this horrible experience before in the past was a wonderful place to stay at. I am demanding a refund from your company Hotels.com for the price you charged me,, $2500 was not worth it.
J
J. Harry
1 month ago on Hotels.com
hotels.com
4/10
We had requested amenities for 3 adults and we had to follow up with the Concierge - robes for 3 adults, wine glasses, towels, etc. The bed and pillows were not comfortable- the sheets were lacking in comfort. It was a birthday celebration. In May, when we stayed, the room and amenities were excellent. Not so, this time. We have tentatively booked for New Year’s Eve and hope the stay will be better as we were assured st check-out today that it would.