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Hilton Cardiff

Hotel
Kingsway, , Cardiff, Wales CF10 3HH, GBMap
8.4/10
Very Good
1,000 reviews
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Amenities

Pets friendly
Family friendly
Pool
Hot tub

Location

Kingsway, , Cardiff, Wales CF10 3HH, GBView in Google Maps
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Stay information

Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a hot tub. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a television in a common area.. Featured amenities include wired internet access (surcharge), express check-out, and dry cleaning/laundry services. Planning an event in Cardiff? This hotel has 3651 square feet (339 square meters) of space consisting of conference space and 7 meeting rooms..

Things to know

Check-in16:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

. Optional fees: Fee for to-go breakfast: approximately GBP 19.95 per personFee for in-room wireless internet: GBP 15 per day (rates may vary)Fee for in-room wired internet: GBP 15.00 per day (rates may vary)Fee for wired internet in public areas: GBP 15 per day (rates may vary)Offsite parking fee: GBP 35 per night (0.1 mi away)Pet fee: GBP 35.00 per accommodation, per stayService animals are exempt from feesA late check-out fee will be chargedRollaway bed fee: GBP 25.0 per dayPool fee: GBP 5 per person per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 7:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashCashless transactions are availableSafety features at this property include a smoke detectorThis property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. . Check out: 12:00 PM.

Know before you go

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision Pool access available from 7:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8.4/10
Very Good
1,000 reviews
A
Adi
recently on Hotels.com
hotels.com
8/10
Apart from the lift issues, hotel was nice, comfortable, breakfast was amazing and location was very good. Spent 2 nights.
J
Jacob
recently on Hotels.com
hotels.com
2/10
Having stayed here several times before, I was looking forward to returning. Unfortunately, this visit was dreadful. At check-in, I was twice assured breakfast was included with my Hotels.com Gold membership. The next morning, I was told to pay. None of the lifts worked throughout my two-night stay. My first room had no natural light, just a sealed window overlooking an indoor bar courtyard. After requesting a change, I was moved to an accessible room opposite the fitness club, with constant noise from early morning. An adjoining door meant I could hear everything from the neighbouring room. The room itself was appalling: peeling wallpaper, a hole in the wall, filthy carpet, a towel rail falling off, and a bedside lamp held together with electrical tape. The bathroom stank of sewage, making sleep difficult, and the shower was at armpit height due to it being for wheelchair users, and the water went all over the bathroom as a result. I can provide photos. On the second day, my room key stopped working, requiring yet another trip up and down the stairs. After being woken early again on Saturday by the fitness club, I tried the sauna, only to discover a £5 entry charge. The lockers also required guests to bring their own padlocks! I left more exhausted than when I arrived. A completely unacceptable experience, especially as a returning guest. I expect a refund and would like management to contact me directly.
T
Tom
1 month ago on Hotels.com
hotels.com
8/10
The lift was broken so it was a nightmare waiting or using the stairs! Clean, tidy and everything needed - the gym was also great. Would prefer a bottle of water in the room rather than water in the lobby but small feedback