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Down Hall Hotel

Hotel
Matching Road, Hatfield Heath, , Bishop's Stortford, London, England CM22 7AS, GBMap
8.8/10
Excellent
1,000 reviews
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Amenities

Pets friendly
Family friendly
Hot tub
Free Wifi

Location

Matching Road, Hatfield Heath, , Bishop's Stortford, London, England CM22 7AS, GBView in Google Maps
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Stay information

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor tennis court, and a sauna. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bishop's Stortford? This hotel has 9591 square feet (891 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite..

Things to know

Check-in15:00 - 05:30
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Additional information

Optional fees: Fee for cooked-to-order breakfast: approximately GBP 19.50 per personPet fee: GBP 20 per pet (varies based on length of stay) Service animals are exempt from feesLate check-out fee: GBP 20 (subject to availability)Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not accepted . Special instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 5:30 AM. . Check out: 11:00 AM.

Know before you go

Guests under 18 years old are not allowed in the spa Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Reviews

8.8/10
Excellent
1,000 reviews
J
Justin
1 month ago on Hotels.com
hotels.com
8/10
Delicious breakfast, beautiful grounds and building, especially when lit up at night. The spa was relaxing with a great range of treatments, plus The Barn spa on site for additional capacity. Reception, concierge, bar, restaurant and housekeeping staff were knowledgeable, friendly and went the extra mile. A particularly lovely touch was the birthday dessert waiting in our room for my partner. They had kindly accommodated my request for a small surprise. Thank you! A few negatives: 1. Breakfast staff, although friendly, seemed rushed and forgetful. The experience would have been better with a consistently working coffee machine and quicker replenishment of food. 2. Our room was advertised and confirmed as having an extra-large King bed, but it was simply two twins pushed together. I had specifically compared properties for this requirement and paid substantially more for this room type, so this was very disappointing. 3. I’d recommend visiting during the week. At the weekend there were three functions, including two weddings. Guests were running through corridors, banging doors and talking loudly until around 2am. Our room was only six doors down from the function hall, so we also heard a lot of the music. Not quite the relaxing spa weekend I had envisioned.
A
Aaron
1 month ago on Hotels.com
hotels.com
10/10
Staff were very welcoming. Such a relaxing stay just what was needed. Treatments were excellent. Will definitely visit again. We also ate at the restaurant and the food was really good. Thank you .
C
Charlie
1 month ago on Hotels.com
hotels.com
10/10
Great stay, great staff!!

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