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Grand Hotel

Hotel
865 West El Camino Real, San Jose (CA), California 94087, USMap
8/10
Very Good
1,170 reviews
"free WiFi"
Breakfast (71)
Price (22)
Parking (14)
Pool (13)
Air conditioning (13)
Hot tub / Jacuzzi (12)
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check-out
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Amenities

Pets friendly
Family friendly
Pool
Free Wifi

Location

865 West El Camino Real, San Jose (CA), California 94087, USView in Google Maps
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Stay information

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite..

Things to know

Check-in16:00 - 00:00
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

An adult age 18 or older must assume all liability for the booking Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Safety features at this property include a fire extinguisher Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday: Full-service spaHot tub. Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

. Optional fees: Pet fee: USD 35.00 per pet, per nightService animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Pool access available from 9:00 AM to 8:00 PM.Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisherThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room . Special instructions: An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Check in from: 4:00 PM. Check in to: midnight. . Check out: 11:00 AM.

Know before you go

A car is not required for transportation to and from this property Pool access available from 9:00 AM to 8:00 PM

Reviews

8/10
Very Good
1,170 reviews
Latest
Breakfast (71)
Price (22)
Parking (14)
Pool (13)
Air conditioning (13)
Hot tub / Jacuzzi (12)
In-room kitchen (11)
B
Barbara
1 month ago on Hotels.com
hotels.com
8/10
My first impression was very positive with everything looking fresh and clean. We stayed three nights and our beds were straightened up each day. We spilled crumbs from our breakfast treat and I was surprised that the rug wasn't vacuumed. The bathroom was large and appeared to be recently renovated with double sinks, a shower and separate bathtub!! There were soap dispensers attached to the walls for the shower and sinks but there wasn't a dispenser for the bathtub so I was unable to enjoy a bath! The rooms were very quiet despite the hotel being occupied by many young children who were allowed to run around the hotel with no adult supervision! Hopefully the place will be less chaotic the next time we stay there! The location is very central and there is a new ice cream store called Dumont Creamery up El Camino that was outstanding, especially the strawberry cream flavor!
A
Akesh
1 month ago on Hotels.com
hotels.com
8/10
Great place to stay with right on the main road.
G
Gonzalo
1 month ago on Hotels.com
hotels.com
2/10
Horrible experience. From the front desk, to housekeeping, to breakfast, the staff was consistently rude and unprofessional. First, the hotel offers "two complimentary drinks", but when we went to the bar, virtually every liquor bottle was literally EMPTY. No joke—empty bottles were sitting at the bar. What is the point of offering free drinks if there is nothing available? At breakfast, around 9:20 a.m., the employee in charge literally told us, “10:20, you better eat quick. 10:20,” with an irritated expression, making us feel like we were inconveniencing her simply by being there. We placed the sign on our door requesting housekeeping. When we returned around 2:00 p.m., our room had been completely skipped. We politely asked if it could be cleaned, and again received attitude. The housekeeper eventually cleaned it, but gave us dirty looks throughout, as though we had ruined her day. When we complained to the front desk, we received more attitude and an extremely dismissive, “I don't care about the guests” type of response. Very unprofessional and disappointing. The one exception was Victoria, the afternoon innkeeper. She was absolutely fantastic—professional, kind, attentive, and genuinely concerned. She even apologized for the behavior of the other staff. Victoria understands what hospitality should be and deserves recognition. Unfortunately, one great employee cannot make up for the repeated poor service we experienced. Horrible hotel.