Holiday Inn Express Brentwood-South Cool Springs by IHG in Brentwood, Tennessee

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Holiday Inn Express Brentwood-South Cool Springs by IHG

Inn

8097 Moores Lane, , Brentwood, Tennessee 37027, USMap

7.8/10

Very Good

1,002 reviews

"for the price I can’t complain"

check-in

Oct 15, Thu

check-out

Oct 16, Fri

nights

guests

2 Guests

Standard 2 Queen Room

Free Breakfast | Non Refundable

Sleeps 4

Standard Room

Free Breakfast | Non Refundable

Amenities

Family friendly

Free Wifi

Kids buffet

Location

8097 Moores Lane, , Brentwood, Tennessee 37027, USView in Google Maps

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Stay information

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, a banquet hall, and a vending machine.. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Brentwood? This hotel has 872 square feet (81 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite..

Things to know

Check-in15:00 - 01:00

Check-out00:00 - 11:00

Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Additional information

Policies: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guardsThis property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: 1:00 AM. . Check out: 11:00 AM.

Know before you go

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.8/10

Very Good

1,002 reviews

Ryan

1 month ago on Hotels.com

4/10

Really disappointed with our stay here. We’re on a long road trip and have stayed at several Hilton’s. They have been great, so this place was clearly an outlier. We rolled in late and tired. The front desk person was short with us, unwelcoming, and made us feel like we interrupted her evening. We got our key cards and entered our room and a powerful chemical smell hit us. First, we thought it was the AC unit, but once we got our shoes off led us to believe the room carpet had been recently shampooed. I wanted to change rooms but my wife was exhausted so we just powered through. In the morning, we did the continental breakfast which was serviceable but not as good as our previous Hiltons. But the real challenge was the new front desk person. When I requested a receipt, she told me the online booking agency would have it. However, it was a “pay at the property” booking. When I returned after breakfast to explain I needed the actual receipt, she began to argue with me (she kept assuming I was asking for a receipt for the deposit even though I patiently continued to explain what I was actually looking for.) She eventually told me she couldn’t do what I was asking and would have to call her manager. Her manager promptly explained what I was asking and where to find it. She then printed off my receipt and simply said, “Here.” I was really disappointed with this exchange since at our previous stops the staff had always been super helpful. Disappointed.

Derrick

2 months ago on Hotels.com

4/10

Dirty hotel, rooms smelled. Staff wasn’t helpful. Not up to Holiday Inn standards.

Georgie

2 months ago on Hotels.com

2/10

The room we stayed in was musty, it felt sticky. No vent in the bathroom so showers made the entire room humid. Someone on our hallway was obviously smoking weed and cigarettes. I’ve stayed at several Holiday inns and this is my worst experience, modern furniture but terrible service and quality.