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Smartr Atocha Reina Sofia

Apart hotel
Calle Rafael Riego 24, , Madrid, Madrid 28045, ESMap
8/10
Very Good
91 reviews
check-in
Nov 11, Wed
check-out
Nov 12, Thu
nights
1
guests
2 Guests

1 Bedroom Standard Apartment

No Free Breakfast | Non Refundable
1 Full Bed, 1 Sofa Bed
Sleeps 4
2 room options

1 Bedroom Standard Double Apartment with Sofa

No Free Breakfast | Non Refundable

Amenities

Pets friendly
Family friendly
Kitchen

Location

Calle Rafael Riego 24, , Madrid, Madrid 28045, ESView in Google Maps
View map

Stay information

Guests will find features like a virtual front desk..

Things to know

Check-in15:00 - 04:00
Check-out11:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

A virtual front desk provides assistance to guests Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Prior to arrival, you must complete online registration via a secure link There is no front desk at this property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Property Registration Number 03/313575.9/16 Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: EUR 50 per stay

We have included all charges provided to us by the property.

. Optional fees: Nearby parking fee: EUR 20 per night (656 ft away)Pet fee: EUR 30 per pet, per stayService animals are exempt from feesHousekeeping fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and debit cards; cash is not acceptedHost has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the tripHost has not indicated whether there is a smoke detector on the property . Special instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: 4:00 AM. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: Pets welcome. House Rule: No smoking.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

8/10
Very Good
91 reviews
D
David
1 month ago on Hotels.com
hotels.com
10/10
We were two and it was perfect but it could easily accommodate two more the sofa bed. Having a laundry machine in the unit is very useful too.
S
Salome
2 months ago on Hotels.com
hotels.com
8/10
The location is very practical for Atocha train station. The flat is spacious and well furnished. The only little issues were the lack of response when messaging the host and their phone was unreachable. We also only had 2 sets of towel for 4. Noise insolation from the front door should be better as the building has many loud people not filtered through by a good door. But apart from that it’s great value for money and would use again if I need to take a train from Atocha.
M
Mildren Auxiliadora
3 months ago on Expedia
expedia
4/10
First, the check in was at 3, and the instructions were sent 3:20. We were already in Madrid and we didn't know if we had a place to stayed. They didn't answer the WhatsApp, we need to look for a phone with local SIM to call them to know what's going on. The AC was broken. We escalate the issue and they didn't do anything, just apologize by the inconvinience, we end up having to rest with Madrid heat without AC. Finally the coach bed was broken so I was very uncomfortable. Finally I can say the this accommodations where nobody put their face into the customers, is very easy to say just I'm sorry and let the customers help less. Poor customer services

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