Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and gift shops/newsstands.. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Free self parking is available onsite..
Things to know
Check-in15:00 - anytime
Check-out00:00 - 11:00
Dates and times refer to property's local time
Check-in instructions
Guests will receive an access code
Information provided by the property may be translated using automated translation tools
Minimum check-in age: 21
Special check-in instructions
Cashless transactions are available
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Safety features at this property include a fire extinguisher
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Additional information
Policies: Children stay free when occupying the parent or guardian's room, using existing bedding.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM.
Know before you go
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Reviews
9.2/10
Excellent
931 reviews
Consecutive positive reviews from 23 guests
Latest
Breakfast (21)
G
Gerald
1 month ago on Hotels.com
8/10
Somewhat noisy at night in the parking lot out back. there should be night light by the bathroom rather than keeping one of the bathroom lights on.
Y
Yvonne
1 month ago on Hotels.com
6/10
**SpringHill Suites by Marriott – Frederick, MD**
I am a repeat customer, who did not have a good experience this stay due to Jennifer the manager.
When I realized I needed to leave earlier than planned, I immediately spoke with Markale at the front desk. She was understanding and as accommodating as possible. I asked about a refund for the unused night and was directed to contact Hotels.com because I booked through them.
I spoke with Fatear at Hotels.com, who was kind and helpful. I was informed that Hotels.com could assist by contacting hotel management, but the final decision rested with the onsite manager. I then spoke with Jennifer, the onsite manager, who stated that the hotel would not refund the unused night because of its policy. I also asked whether I could receive hotel points or a credit, but she declined. When I asked if that was her final decision, she said yes with a smile.
Although the front-desk associate and Hotels.com representative were helpful, I felt the response from management lacked compassion and customer service. I am rating this location 3 Stars. I hope SpringHill Suites Corporate will review my experience and consider my request individually rather than relying solely on a standard policy.
Additionally, the receipt emailed to me listed the wrong room number, 102 my stay was room 209.
G
Gary
1 month ago on Hotels.com
10/10
Absolutely amazing this is my second time here and it is hands down the best establishment in Frederick and surrounding areas.
Always clean and on top of cleanliness the staff always helpful