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TORTUE Hamburg

Hotel
Stadthausbrücke 10, , Hamburg, Hamburg 20355, DEMap
9.6/10
Excellent
649 reviews
check-in
Oct 15, Thu
check-out
Oct 16, Fri
nights
1
guests
2 Guests

Petite Double Room

No Free Breakfast | Non Refundable
2 room options

Small Double Room

No Free Breakfast | Non Refundable

Standard Double Room

No Free Breakfast | Non Refundable
Sleeps 2

Petite King Room

No Free Breakfast | Non Refundable
2 room options

Classic Double Room

No Free Breakfast | Non Refundable
2 room options

Classic King Room

No Free Breakfast | Non Refundable
2 room options

Large Double Room

No Free Breakfast | Non Refundable
2 room options

Large King Room

No Free Breakfast | Non Refundable
2 room options

Petite Suite

No Free Breakfast | Non Refundable
2 room options

Petite King Suite

No Free Breakfast | Non Refundable
2 room options

Amenities

Pets friendly
Family friendly
Free Wifi

Location

Stadthausbrücke 10, , Hamburg, Hamburg 20355, DEView in Google Maps
View map

Stay information

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage..

Things to know

Check-in16:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash

Additional information

Optional fees: Fee for full breakfast: approximately EUR 59 for adults and EUR 19 for childrenValet parking fee: EUR 45 per dayPet fee: EUR 30 per pet, per nightService animals are exempt from feesRollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 4:00 PM. . Check out: 12:00 PM.

Reviews

9.6/10
Excellent
649 reviews
K
Keld
1 month ago on Hotels.com
hotels.com
8/10
v
F
Finn
3 months ago on Hotels.com
hotels.com
8/10
The hardware of TORTUE HAMBURG is undoubtedly 5-star. The rooms, the general atmosphere, and the quality of the food in the Brasserie were absolutely excellent.However, the guest service and complaint management were highly disappointing for an establishment of this caliber. During my stay, 6-9 og JuIi I experienced a clear breach of international wine service standards in the Brasserie on two consecutive nights. When ordering a glass of Primitivo, the glass was brought to the table already filled, without showing the bottle or pouring it in front of the guest.What makes it highly unacceptable for a luxury hotel is the total lack of response. I sent emails to both 'info' and the 'Brasserie' during my stay, and I raised the issue verbally twice during checkout and payment. Nobody has bothered to react, follow up, or reply to my feedback.Great rooms and food cannot make up for being completely ignored as a guest.
k
kristoffer
3 months ago on Hotels.com
hotels.com
10/10
Betty nice

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