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Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG

Hotel
102 Spencer Lane, San Antonio (TX), Texas 78201, USMap
7.2/10
Good
1,005 reviews
check-in
Oct 15, Thu
check-out
Oct 16, Fri
nights
1
guests
2 Guests

Standard King Room

Standard Room, 1 King Bed
1 King Bed
301 sq ft
Sleeps 2
3 room options

Standard King Room (Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible)
1 King Bed
301 sq ft
Sleeps 2
3 room options

Standard 2 Queen Room

Standard Room, 2 Queen Beds
2 Queen Beds
301 sq ft
Sleeps 4
3 room options

Standard King Suite

Suite, 1 King Bed
1 King Bed
301 sq ft
Sleeps 2
2 room options

Standard 2 Queen Suite (Accessible)

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)
2 Queen Beds
Sleeps 4
3 room options

Standard 2 Queen Suite

Suite, 2 Queen Beds
2 Queen Beds
301 sq ft
Sleeps 4
3 room options

1 Bedroom Standard Suite

Suite, 1 Bedroom
1 King Bed
301 sq ft
Sleeps 2
2 room options

Standard King Suite with Extra Bed (Accessible)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)
1 King Bed, 1 Sofa Bed
Sleeps 4

1 Bedroom Standard King Suite

This suite includes free Wi-Fi, a flat-screen TV, a microwave, and a fridge.
2 room options

Standard King Suite with Sofa (Accessible)

Free Breakfast | Non Refundable
2 room options

Standard Room

Free Breakfast | Non Refundable
1 KingBed, 1 QueenBed, 1 Queen Bed
301 sq ft
Sleeps 2
2 room options

Standard Suite (Accessible)

Free Breakfast | Non Refundable

Standard Queen Suite (Accessible)

Free Breakfast | Non Refundable

Deluxe Suite (Accessible)

Free Breakfast | Non Refundable

Executive 2 Queen Suite

Free Breakfast | Non Refundable

Deluxe Suite

Free Breakfast | Cancel before Oct 04 at 6 PM, you'll get full refund.

Standard Double Room

Free Breakfast | Non Refundable

Amenities

Pool
Free Wifi
Ourdoor pool

Location

102 Spencer Lane, San Antonio (TX), Texas 78201, USView in Google Maps
View map

Stay information

Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite..

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Safety features at this property include a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash

Additional information

Policies: Pool access available from 10:00 AM to 10:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashSafety features at this property include a fire extinguisher and a smoke detector . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Know before you go

Pool access available from 10:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Reviews

7.2/10
Good
1,005 reviews
J
Jorge
1 month ago on Hotels.com
hotels.com
6/10
Room wasn’t cleaned our first full day there and didn’t get a clean set of bath towels; I had to go ask for clean towels. Guests next to us were being loud and obnoxious past midnight but there was no room phone to notify the front desk. I had to go in pajamas to notify the front desk manager. Limited continental breakfast choices.
R
Roberto
1 month ago on Hotels.com
hotels.com
6/10
Well, first thing i noticed was that the location was under 🚧 at the front gate. Upon checking in I gave the young man my ID and expected to be charged a deposit like always but then he asked me a rather strange question, "what is the reason for you staying here ? Shocked at the question I said, "What do you mean why am I staying here?" . He replied "well since you're local I need to know why you're staying here because for local people we charge $250 cash only deposit " is exactly what he said. I was kind of at a loss for words but I asked "what does it matter why I stay here ?" and he answered, "well, we have a real big problem with the locals that's all we have to charge $250 cash deposit only " I said "well the reason I'm staying here is because", and this is true, " I'm a cancer patient my house is not ready for me to return yet so I need to at least stay here for 2 days. He looked at me as if I was lying, I so embarrassed i literally pulled out my chemo bag and showed him " look you see ,is this proof enough for you?" After an awkward silence I told him I said look I do not have $250 cash to pay you for deposit for the night the and the room are already for. So , he "waived, the 250 cash only deposit policy" and i left a 100 deposit with my credit card. Next day I had a caregiver visit me and he held them at the front desk until I came down from my room to literally come and get them from the front desk. Uncomfortable!
V
Victoria
2 months ago on Hotels.com
hotels.com
8/10
We chose this location to be near our favorite San Antonio restaurant; La Fogata. Location right off I-10 made it easy in/easy out. That being said, there were pros and cons to the property itself. Pros: front desk staff. Both young men at check in/check out were very nice! The room itself was spacious, quiet, AC blew cold, and it was spotlessly clean. Bed and pillows were comfortable (maybe a bit softer than hubby likes) and we both slept well. The pool looked inviting, though we did not swim (too hot). Cons: the entire property appears worn around the edges and could use a good revamp. Maybe there's a shortage of maintenance / cleaning staff? While the room was spotless, not so much for the rest of the property, including the single elevator which really needed a good scrub/disinfecting. I felt like I needed to wash my hands each time following button pushes. Breakfast was underwhelming - not a big fan of powdered eggs; however, it was nice to have bacon! IMO, for touting a hot breakfast, choices were limited. Overall, the price was certainly right, and the room was good for a night's stay. Since the room was clean, we'd probably stay again, though next time we'd opt for breakfast at Jim's instead.

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