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Hotel Illa D'Or

Hotel
Calle Colón, 265, 07470 Pollensa, Illes Balears, Spain, Majorca, Balearic Islands 07470, ESMap
9.4/10
Excellent
539 reviews
check-in
Oct 14, Wed
check-out
Oct 15, Thu
nights
1
guests
2 Guests

Standard Double Room (Mountain View)

Free Breakfast | Non Refundable
2 Twin Beds
Sleeps 2

Standard Studio with Terrace (Annex)

No Free Breakfast | Non Refundable
1 Full Bed
Sleeps 2
2 room options

Standard Double Room (Sea View)

Free Breakfast | Non Refundable
2 Twin Beds
Sleeps 2

1 Bedroom Club Apartment with Terrace (Annex)

No Free Breakfast | Non Refundable
1 Full Bed, 1 Sofa Bed
Sleeps 2
2 room options

Amenities

Pool
Hot tub
Free Wifi

Location

Calle Colón, 265, 07470 Pollensa, Illes Balears, Spain, Majorca, Balearic Islands 07470, ESView in Google Maps
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Stay information

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Pollença? This hotel has 861 square feet (80 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours)..

Things to know

Check-in14:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time

Check-in instructions

Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Mandatory fees:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

. Optional fees: Fee for buffet breakfast: approximately EUR 13.50 per personAirport shuttle fee: EUR 50 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from March to October. Pool access available from 8 AM to 8 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards, debit cards, and cashThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property enforces a smart-casual dress code during dinner at its restaurants, which includes long trousers for men.. Minimum age: 18. Check in from: 2:00 PM. Check in to: anytime. . Check out: 12:00 PM.

Know before you go

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Guests under 16 years old are not allowed in the swimming pool Only registered guests are allowed in the guestrooms Pool access available from 8 AM to 8 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The seasonal pool will be open from March to October

Reviews

9.4/10
Excellent
539 reviews
J
Jacques
2 months ago on Hotels.com
hotels.com
10/10
Beautiful Boutique hotel. A shout out to Antoni for making our stay extra special. My parents have been coming for many years and Antoni knows how to make their stay extra special. Highly recommend Ila d Or hotel for a quiet adult only stay.
s
simon
2 months ago on Hotels.com
hotels.com
10/10
Old school class
M
Michael
2 months ago on Hotels.com
hotels.com
4/10
I rarely write negative reviews, but I feel obligated to share this so other travelers don’t book the Illa d’Or apartments expecting the four-star experience being advertised. The apartments feel completely separate from—and frankly forgotten by—the main hotel. They are tucked away with little attention from staff, and our apartment had a terrible smell, inadequate air conditioning, significant noise, cleanliness issues, and mold in the shower. Nothing about the experience felt remotely four-star. At best, I would consider the apartments three-star accommodation, and even that feels generous. The most misleading part is that when booking through Hotel Illa d’Or, you naturally expect the same level of quality, cleanliness, service, and hospitality associated with the hotel. That was absolutely not our experience. The apartments felt like an entirely different property. I do want to specifically recognize Monica, the Guest Experience Manager, who was incredibly kind and professional. She genuinely listened to our concerns and graciously accommodated us for one night in the main hotel, which we greatly appreciated. Unfortunately, we had to return to the apartment for our second and final night. Mallorca is beautiful, and we had been looking forward to ending our trip here. Instead, our final two days were overshadowed by accommodations we were uncomfortable staying in, which was incredibly disappointing. I’m writing this review primarily so others understand what they’re booking

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