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Turtle Beach Resort

Resort
2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, AUMap
8.6/10
Excellent
1,000 reviews
check-in
Oct 15, Thu
check-out
Oct 16, Fri
nights
1
guests
2 Guests
Check price to view the latest room options for this stay.

Amenities

Family friendly
Pool
Hot tub
Free Wifi

Location

2346 Gold Coast Highway, Mermaid Beach, Queensland 4218, AUView in Google Maps
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Stay information

This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a sauna, and an outdoor tennis court are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.


An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Things to know

Check-in15:00 - 00:00
Check-out00:00 - 10:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM) This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Minimum check-in age: 18

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a fire extinguisher and a smoke detector Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned

Know before you go

Parking height restrictions apply This property does not have elevators

Reviews

8.6/10
Excellent
1,000 reviews
J
Jacinta
1 month ago on Hotels.com
hotels.com
10/10
Excellent family stay kids had a ball
M
Mary
2 months ago on Hotels.com
hotels.com
6/10
Hi would be nice if staff greet you with a smile. The young lady who looked after my check in accommodated my request to move from a room booked 3 flight of stairs to one that was only one flight. 2nd the nights were cold, more blankets were needed, but housekeeping weren't picking up the phone. Air con system wasn't functioning right, as I had tried to use the heat button. Lastly, I understand it's a family friendly resort but I couldn't sleep the first night there, with people staying above us running back n forth loudly?!. Definitely not sound proof. The stay was ok but not something I would book again.
G
Gita
4 months ago on Hotels.com
hotels.com
6/10
Nice Resort however rooms were dirty and the couch smelt like urine. Bathroom had not been cleaned properly and the room smell musty. Average stay.

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