For any questions, please contact the property using the information on the booking confirmation Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; access will be through a private entrance If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation If you arrive at the property after hours, you'll need to check in at an alternate location: [Shop 51, Centre Arcade, 16 Orchid Avenue] Information provided by the property may be translated using automated translation tools The check-in location differs from the property location; go to: [Shop 51, Centre Arcade, 16 Orchid Ave, Surfers Paradise, QLD 4217 (which is next door to Hilton Hotel Parking entrance, on the 1st floor of Centre Arcade).] There is no front desk at this property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Minimum check-in age: 18

Cashless transactions are available Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Onsite parties or group events are strictly prohibited Safety features at this property include a fire extinguisher, a smoke detector, and a security system Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Parking height restrictions apply Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation This property does not have elevators