Fairfield Inn & Suites by Marriott Muskegon Norton Shores
Hotel
1520 E Mount Garfield Road, , Muskegon, Michigan 49444, USMap
8.6/10
Excellent
801 reviews
Breakfast (21)
Pool (12)
check-in
Oct 15, Thu
check-out
Oct 16, Fri
nights
1
guests
2 Guests
Standard King Room (Accessible)
Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
3 room options
Standard King Room
Free Breakfast | Non Refundable
1 King Bed
Sleeps 2
3 room options
Standard King Studio with Sofa
Free Breakfast | Non Refundable
2 room options
Standard 2 Queen Room
Room, 2 Queen Beds
2 Queen Beds
Sleeps 4
3 room options
Standard 2 Queen Room (Accessible)
Room, 2 Queen Beds, Hearing Accessible
2 Queen Beds
Sleeps 4
3 room options
Standard King Studio with Extra Bed
Studio, 1 King Bed with Sofa bed
1 King Bed, 1 Sofa Bed
Sleeps 3
Amenities
Family friendly
Pool
Hot tub
Free Wifi
Location
1520 E Mount Garfield Road, , Muskegon, Michigan 49444, USView in Google Maps
View map
Stay information
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Muskegon? This hotel has 696 square feet (65 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite..
Things to know
Check-in15:00 - anytime
Check-out00:00 - 12:00
Dates and times refer to property's local time
Check-in instructions
Front desk staff will greet guests on arrival at the property
Minimum check-in age: 21
Special check-in instructions
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Additional information
Policies: Pool access available from 6:00 AM to 11:00 PM.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher . Special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 3:00 PM. Check in to: anytime. . Check out: 12:00 PM.
Know before you go
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Reviews
8.6/10
Excellent
801 reviews
Latest
Breakfast (21)
Pool (12)
J
Jessica
1 month ago on Hotels.com
4/10
The location is good for shopping and close proximity to the State Park. The room was 9 out of 10 and just needed garbage bags. The lack of them was odd, especially in the bathroom. The gym was small, with only a few pieces of equipment and a treadmill was broken. The hot tub was available, but didn't agitate. The breakfast attendant was hustling, as was the gentleman taking care of the garbage and vacuuming around the hotel.
The main reason for my lower review has to do with staffing. Check in time is 3:00 pm and we stopped in at 2:00 pm to see if anything was open a bit early. Alas, no. I saw two other couples turned away for the same reason. When we came back several hours later, no one was at the front desk. They had a sign and a phone set up apologizing for no one being there. Eventually, I did attempt to use the phone to call and no one answered. It took a few for someone to arrive and he was sorry to be away delivering towels.
The biggest issue was low staffing--when you know you have clients who are in the area, why not have front desk coverage at prime check-in time? Especially on a busy holiday weekend?
I know these are "first world problems." But in this arena, when I can choose to spend my hard earned income on a tiny vacation away anywhere, we all have expectations. And providing staffing for your service industry company should be high on the list...even if it ends up being YOU.